Frequently Asked Questions

Everything you need to know about shopping with Carstens.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3 to 7 business days depending on your location within the continental United States.

What is the Carstens return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, Carstens ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.

Are your products covered by a warranty?

Yes, many of our products come with a manufacturer's warranty against defects. Please check the specific product description or contact our support team for warranty details on individual items.